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Refund Policy

Last updated: May 10, 2026

This Refund Policy outlines the terms, conditions, and procedures governing refund requests for streaming services offered by Apollo Group TV Media Inc. (“Apollo Group TV,” “we,” “us,” or “our”). We strive to maintain transparent billing practices while ensuring complete customer satisfaction.

1. Scope and Purpose

Our goal is to make our refund framework clear and straightforward. This policy applies strictly to transactions processed directly through our platform and helps ensure fair operations for all subscribers.

2. Seven-Day Money-Back Guarantee

First-time subscribers are fully protected by our 7-day refund policy. If you are unsatisfied with our service for any reason, you are eligible to request a 100% full refund within seven (7) calendar days from your initial subscription purchase date.

3. Refund Terms and Conditions

To ensure your request is processed smoothly, please review our operational guidelines:

  • Submitting a Request: To initiate a return, reach out to our customer care team within the 7-day window. Your message must include your registered name, account username or email, and a brief description of why you are requesting a refund.

  • Original Purchaser Only: Refund eligibility is restricted strictly to the original account holder and cannot be assigned or transferred to third parties.

  • Payment Reimbursement: Approved refunds are returned via the original payment gateway or method utilized during the initial checkout.

  • Processing Timelines: Once a refund is authorized by our billing department, please allow 5 to 10 business days for the funds to clear and appear in your financial account.

4. Exceptions and Non-Refundable Scenarios

Certain situations fall outside our initial guarantee period:

  • Subscription Renewals: The 7-day money-back policy applies solely to new, initial purchases. Subsequent subscription renewals are final and non-refundable.

  • No Partial Refunds: Once the initial 7-day window expires, we do not issue prorated or partial refunds for unused time remaining on active billing cycles.

  • Technical Troubleshooting: If you experience technical hurdles or playback difficulties, we strongly encourage contacting our 24/7 support team prior to requesting a refund. Our technicians can frequently resolve setup or connection hurdles instantly.

5. Subscription Cancellations

If you choose to cancel your automatic renewal or terminate your service after the 7-day refund window has passed, you may do cancellations stop future billing cycles, and your account will remain active until your prepaid period concludes. No cash refunds are issued for post-deadline cancellations.

6. Policy Updates

Apollo Group TV Media Inc. reserves the right to modify or update this Refund Policy at any time. Any revisions take effect immediately upon being published on our official website (apollogroup.cam), and continued use of the service constitutes agreement to the updated terms.

7. Contacting Support

For questions concerning billing, or to submit a formal refund request within your eligible window, please contact our support staff: